Delivery & Returns Policy
Unfortunately, we are not able to deliver orders placed through the website to addresses outside of the UK. We will not be responsible for delays, damages, or issues with quality (flavour or condition) of any orders placed that are forwarded on from the shipping address given upon check out.
If you opt for delivery via courier it is always best if someone is available to receive and sign for the delivery; however, we can arrange for the couriers to leave the goods without a signature, if requested.
If we are aware of a delay, we will attempt to contact you and minimise any disruption. You may also be contacted by the courier company directly; please note that any parcels sent via Royal Mail are not tracked and therefore we cannot monitor any delays.
The product will be your responsibility from the time we deliver the product to the address you gave us or in accordance with the alternative delivery instruction you gave us. You own the product once we have accepted your order and received payment in full.
Where an intermediary address is used Kahawa and Treats will not be responsible for delays, damages, or issues with quality (flavour or condition) of any orders placed that are forwarded on from the shipping address given upon check out.
In the unlikely event you are not satisfied with your order, you may return it within 14 days of purchase. The item(s) must be unused, unopened and in the same condition that you received it. It must also be in the original packaging with proof of purchase provided. Items bought on sale cannot be refunded.
Due to safety and hygiene reasons masks and face coverings are not returnable.
Please contact our customer care team for more information: firstname.lastname@example.org